Articles

 DSL Fault Form

NOTE: THERE IS A $300 charge if a technician attends and there is NO FAULT found in the carriers...

 Does my exchange have DSL and how many ports are left?

Please see the Telstra reports available online at...

 FTP Speed Tests

If you have customers reporting slow speeds please perform an FTP speed test from the following...

 How to complete a DSL Fault Report

To report a DSL1 fault, please complete the following form and post in a new support ticket...

 My ADSL Drops Out - What is SNR and Attenuation?

Noise Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)Relative strength of the DSL...

 Settings for ADSL Modem/Router

The following settings are standard across all Overflow Internet broadband connections...

 What does this techo term pairgain and RIM mean...

PairGain is a technology that 'splits' a copper telephone line so as to allow for the provision...

 What is Shaping

Shaping is the term used to describe the slowing of a connection that has exceeded its allotted...

 What is my IP Address?

Please visit the following website  http://ip.oih.com.auThis will work for both ipv4 and ipv6

 Whose ADSL codes are on my line?

If a customer wishes to confirm which ISP codes are on their line, they can call 1800 150 436